Return and Refund Policy

Return Policy

1. General Policy

At Blue Hill Highland Coffee, we take pride in providing high-quality coffee products to our customers. Your satisfaction is our top priority. We want you to be completely satisfied with your purchase. However, we have certain policies in place regarding returns and exchanges.

2. Returns for Unopened Coffee

We accept returns for unopened coffee products within 10 days from the date of purchase. To be eligible for a return, the coffee must be in its original packaging, sealed, and in unused condition. The customer is responsible for any return shipping costs.

3. Returns for Defective or Damaged Products

If you receive a coffee product that is defective or damaged during shipping, please contact us immediately. We will work with you to resolve the issue promptly. Depending on the circumstances, we may offer a replacement, a refund, or store credit.

4. Returns for Incorrect Orders

If we send you the wrong coffee product by mistake, please notify us within 10 days of receiving the order. We will arrange for the correct product to be sent to you, and we may provide a prepaid return label for the incorrect item.

5. Returns for Opened Coffee

Please note that we do not accept returns for coffee products that have been opened or used. This policy is in place for quality and safety reasons. If you are unsure about a coffee flavor or type, we recommend purchasing a smaller quantity to sample before making a larger purchase.

6. How to Initiate a Return

 7. Refunds

Refunds for eligible returns will be processed within 3 days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

8. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team  at bluehillhighlandcoffee@gmail.com. We are here to assist you and ensure your coffee-buying experience is enjoyable.

9. Policy Changes

Blue Hill Highland Coffee reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most current policy.